Selected courses and seminars offered are described below. This page is always under construction and will be modified as new offerings are developed. All offerings can be tailored to meet specific client needs.

Basic Supervisory Techniques
A three day workshop that introduces the new manager to the human, technical, and conceptual skills required to perform effectively as a supervisor. The program focuses on increasing awareness of the role and responsibilities of supervision and experiencing the impact of the supervision process.

Advanced Supervisory Techniques
A three day workshop designed for the participant who has functioned as a supervisor for 3-5 years and has taken at least a basic supervisory skills training course. It offers a more comprehensive view of basic supervisory practices and techniques; provides an opportunity for participants to examine their own styles of leadership and management; and includes time to practice skills relating to "real life" supervisory issues. The course will use various models to guide participants in exploring management concepts and principles.

Issues in Supervision / Developing Management
A two and a half day workshop aimed at developing a theoretical and practical understanding of supervision. Clarification of the differences between supervision and management will assist in defining supervision in a more technical manner. The three main types of supervisory styles (authoritarian, laissez-faire, and democratic) will be demonstrated using group discussion followed by role-play. Since motivation of personnel is a vital issue in supervision, participants will brainstorm tactics of motivation, and classify each method as to whether its effects would be short, medium, or long term. Finally, emphasis will be focused on the importance of a leader, carefully analyzing his/her environment and considering those in subordinate positions before choosing an appropriate leadership style.

Management Techniques
A three day workshop designed to provide experienced managers with a "hands-on" opportunity to learn and practice new management skills. The program focuses on increasing both awareness and skill in the human "process" areas of management. It provides an opportunity to expand human interaction skills that are applicable to the real work environment. During the workshop, participants will: set specific objectives and plans to get things done; set measures for judging progress, completion, and performance; identify opportunities to encourage and allow employees to use and maximize their technical and leadership abilities; identify, discuss, and modify management styles, as needed; and develop a plan to implement what was learned.

Leadership Skills For Manager
A three day workshop that raises the issues: What does it mean to lead? Is leadership simply good management? This program assists the manager in distinguishing between management and leadership. Further, it explores elements of leadership, the applications of leadership behaviors, and effective management practices in the development of productive work teams.

Building an Effective Team
A two day workshop that raises the issues: What's required to develop an effective team? How can you create or further develop your own team's effectiveness? Building an effective team is a planned process that occurs through shared communications. This course provides managers with a process for identifying barriers and opportunities for creating effective and productive teams. Participants in this workshop will: identify both organizational and behavioral barriers to team performance; practice skills required to provide positive and negative feedback; develop strategies to address interpersonal problems existing among their teams; discuss and experiment with a variety of processes that can be used in team leadership and development; and develop a profile of their individual teams for improvement planning.

Negotiation
A four day workshop focusing on negotiation as a process for fulfilling one's needs, whether professional of personal. Based on the books "Negotiation", by Michael Schatzki and Wayne R. Coffey, and "Getting to Yes: Negotiating Agreement Without Giving In", by Roger Fisher and William Ury, the course utilizes simulations, group discussions, case studies, individual and group negotiations to promote an understanding of, and skill in negotiation.

Delegating Responsibility
A one day workshop that addresses the issue of delegation. Delegation is a crucial skill in promoting managerial effectiveness and effective development of subordinate staff. This one day program is designed to assist in increasing productivity through the development of knowledge and skills in delegating work. As a result of this program, participants will be able to: identify the pitfalls of delegation, including reverse delegation; practice skills required to effectively delegate and afford subordinates the freedom to perform in a work environment that promotes delegation; demonstrate communication skills that improve the lines of communication on work issues; establish controls and follow-up procedures (strategies) that work for both you and your employee(s); balance work delegated to employees; and develop a plan to manage the delegation of work to subordinate employees.

Task Management
A four day workshop focusing on the essential elements involved in successful task management. These elements include a systematic approach to the analysis of the task, time management, supportive development, obtaining agreement, and conflict management. Through these elements, managers will be able to explore the processes by which peers and subordinates, as well as the individual manager, arrive at understandings of a particular task and their responsibility as a member of the team. The primary objectives of the workshop are to develop more effective ways of achieving group task results while fostering greater harmony and personal satisfaction within the group.

Managing Organizational Change
A two day workshop that is especially relevant for organizations experiencing and/or planning change in organizational structure(s) and function(s). This workshop is designed to provide concepts, tools, and techniques for groups who are actively involved in planning and/or managing a CHANGE effort.

Cultural Myths and Barriers
A one day workshop that examines the effect of culture on the expectations and perceptions of women's roles, and therefore on the opportunities and situations faced by women in their cultures. The course also looks at the myths about women, societal behavior towards women caused by these myths, and how facts are overlooked as myths are perpetuated.

Time Management
A two day workshop which addresses the issue: Why can't I get more done? This phrase is often repeated by managers and the answers are many and varied. This time management program is designed to assist participants in analyzing their use of time and developing the self-discipline to use their time more effectively. The course includes an initial assessment to appraise the participant's time management practices and will be followed by a post course assessment. The participants in this workshop will: analyze personal uses of time; identify areas and work routines that would promote more productive use of time; develop a personal time management profile; and establish an action plan and specific strategies to improve time management practices.

Stress Management
A two day workshop that provides participants with an opportunity to explore how stress is created by each individual. This course reviews the impacts of individual and organizational stress. Participants have the opportunity to develop techniques helpful in managing stress in their personal and professional lives.

Communication and Interpersonal Skills
A two day workshop designed for trainers, counselors, and consultants. The topics included are: theory and rationale of the counseling process, feedback and the helping relationship, growth processes, and problem solving techniques. Small group and case studies are utilized to illustrate both the technique and processes.

Interpersonal Communication Skills Lab
A two and a half day workshop that asks the question: How effective are your communication skills? This communication skills lab is designed to provide managers with insight and skills in effective communication practices and an opportunity to experiment with behaviors that will lead to improved communication styles and relationships with supervisors, peers, and subordinates. During the workshop, participants will: identify communication styles, gain an awareness of their own and its impact on others; identify behaviors that contribute to effective/ineffective communications; develop skills in managing conflict situations; and practice skills in giving and receiving feedback.

Effective Business Writing Skills for Managers
A six day workshop that addresses the issue: How much money does it cost to write one letter? $5? $10? $15? Now, consider the cost of explaining that letter to the receiver because it was not written clearly and concisely. The cost becomes staggering when employees duplicate their efforts. This effective business writing course takes writers through a comprehensive process leading to writing effectiveness the first time. Through individual and group exercises participants will write, write, write. The participants in this workshop will: analyze the impact their written communication has on others; review their choice of words, sentence structure, and paragraph development; determine reader needs and why; create pieces in class and bring in work samples; and receive critiques of their writing.

Training of Trainers
A one and a half day session that seeks to draw a distinction between training and teaching, as well as point out the conditions which help facilitate the learning process. In order to achieve these objectives, participants in this workshop will: define training; list the principles of adult learning; describe the steps for setting up a training session; draw up a session training plan; describe the qualities of a good trainer and a good training session; and prepare and present a fifteen (15) minute training session.